Shipping and Returns Policy
Shipping
We are about an hour from Boston, and people drive here from all over: Boston, the Cape, Connecticut, New Hampshire, the rest of Massachusetts. You can get the bike anywhere. What they drive for is a shop that knows these systems cold, fits the bike to you, and will still pick up the phone in three years.
Coming from further out? Book ahead and we will have two or three bikes charged and waiting when you walk in, so you only have to make the trip once.
If you’re too far to get here, call us and we’ll work it out. We ship case by case. E-bike batteries are regulated freight and it costs real money to move one, so we’ll give you the full cost before anything leaves the building.
Within about 30 miles of Providence we hand deliver. You can also pick up in store any time we are open, Wednesday to Saturday.
Parts and accessories are easier. Most things we can send. Call (401) 423-4400.
Not on the floor?
If the bike you want is not in the shop, we will order it in at no extra cost. Most bikes and gear get here in 5 to 14 business days, and every bike is built and checked here before you pick it up at 181 Brook St. A 50% deposit holds your order and the balance is due at pickup.
What you get buying here
Worth knowing before you compare us to a website, because none of this shows up in the price:
- A straight answer about which bike you need, even when that’s the cheaper one, or none of them.
- A bike fitted to you and to the job, with kid seats, racks and lights set up before you ride away.
- A year of free unlimited tune-ups and labor.
- 20% off labor for life after that. You never pay the walk-in rate again.
- Bosch and only Bosch since 2018, using Bosch’s own dealer diagnostic tool, warranty work included.
- If you live in Rhode Island, we will point you at the state rebate and the 180-day deadline people miss. Up to $350 back, or up to $750 if you income-qualify. How it works.
- A phone number a person answers.
Returns
Since 2018, nobody has returned a bike. We don’t make returns hard. We just spend the time up front making sure the one you leave with is the right one. That is what the test ride is for, and why we will talk you out of the wrong bike on the phone before you drive an hour to look at it.
If something goes wrong with the bike, you’re covered, and the work gets done here. Manufacturer warranties apply, we handle Bosch warranty labor in house rather than shipping your bike off somewhere, and the year of free tune-ups stands. Bring it to 181 Brook St and we will sort it out.
So don’t buy a bike planning to return it. But if something really isn’t right for you, call us. We’re a small shop and we’ll figure it out with you. Bike returns are handled case by case.
Questions before you buy? Call (401) 423-4400 or text (401) 830-4551.