Bosch eBike Service & Repair
If your e-bike runs on a Bosch motor, you’re in the right place. We’ve serviced Bosch and only Bosch since we opened in 2018, and we have Bosch’s own dealer diagnostic tool. We work on the full current lineup, including Smart System, ABS and every Bosch display, plus the System 2 bikes that have been on the road for years.
Why people bring us bikes they didn’t buy here
- You ordered it online, and now there’s an error code on the display and nobody to call.
- You moved, and your dealer is four states away.
- Your shop has had it for weeks and still can’t tell you what’s wrong with it.
The third one is the most common, and it’s usually the same story. A shop that sells six brands and services all of them doesn’t have the Bosch tool, so it’s guessing. We run the Bosch DiagnosticTool 3, the official dealer system. We read the codes, update the firmware, and see exactly what your motor and battery are doing. Most general bike shops don’t have that tool.
We service the brands we sell, Tern, Gazelle, Riese & Müller and Urban Arrow, and any bike built on a Bosch system no matter where you bought it. That includes the Tern HSD, GSD, Quick Haul, NBD and Vektron, the whole Gazelle range, and Urban Arrow front loaders.
People drive to us for this from Boston, the Cape, Connecticut, New Hampshire and all over Massachusetts. We’re about an hour from Boston, at 181 Brook St in Providence.
How long it takes
Most Bosch diagnostics are done within the week. If a part has to come from Bosch we’ll tell you that up front rather than three weeks later, and we’ll tell you what we know as soon as we know it. You shouldn’t have to chase us for an update.
Call (401) 423-4400 before you drive down, so we can tell you whether it’s worth the trip and what to bring.
What we do
- Bosch diagnostics, error codes, and firmware updates with the DiagnosticTool 3
- Smart System and ABS service
- Display setup, replacement, and upgrades (Kiox, Purion, Intuvia, SmartphoneGrip)
- Battery health checks and replacements
- Bosch warranty labor, handled here rather than shipping your bike off somewhere
- Brakes, drivetrains, and components on the ebikes we service
Service menu
Packages and by-the-job work are for Bosch-powered bikes, wherever you bought them. Builds are for any UL-certified e-bike. Parts are extra.
Safety Check
Inspection and written reportA full inspection and a written report. Brakes, shifting, tires, wheels, chain or belt wear, and a torque check on everything that holds your kid or your groceries. Bosch diagnostic scan with error codes and a battery health reading. You leave knowing exactly what your bike needs and what it costs.
Tune-Up
Our annual serviceEverything in the Safety Check plus the actual work. Brakes adjusted, shifting dialed, wheels trued, drivetrain cleaned and lubed or belt tensioned, every critical bolt torqued, firmware brought current. Test ridden before it goes back to you.
Full Service
For a few hard seasonsThe Tune-Up plus a full strip and clean. Wheels off, hubs inspected, headset and bottom bracket checked, cables inspected, brake bleed included if it needs one. This is the one for a bike that’s been ridden hard for a few seasons.
Winter Prep
November through FebruarySalt and road grime are what kill bikes around here. Drivetrain cleaned and relubed with wet lube, corrosion wipe-down, pads inspected, tires set for cold, both lights tested because it’s dark at 4:30. Plus a battery health report and straight guidance on storage and charging through the cold months.
E-Bike Build
UL-certified e-bikes, any brandBought a bike online and it showed up in a box? We’ll build it right. Full assembly to spec, everything torqued, brakes bled, electrical checked end to end, test ridden. We only build UL-certified e-bikes, and we’ll take a look before we say yes. If it’s not a bike we can stand behind, we’ll tell you up front.
By appointment only, no walk-ins for builds. Call (401) 423-4400 to schedule.
By the job
By the hour
Bought your bike from us?
Then your service is covered. Every bike we sell comes with a year of free unlimited tune-ups and labor. After that, take 20% off all labor and packages. Parts are charged normally.
What we don’t do
General bike repair. If you need a flat fixed or a tune-up on a regular bike, a neighborhood shop will take better care of you. We don’t stock parts for every bike on the road, and we’d rather say so up front than have your bike sit on a stand waiting for an order.
Book a visit or call us at (401) 423-4400. We’re at 181 Brook St in Providence, open Wednesday through Saturday.