Owner Resources
Manuals, how-to videos and seasonal care tips for the bikes we sell and service, all in one place.
Most of this comes straight from Tern, Urban Arrow, Gazelle and Bosch. We picked out the parts our customers actually ask about. If you can’t find what you need, call us at (401) 423-4400 and we’ll track it down.
First things first
Register your Tern. Registering with TernCare within 30 days doubles the frame, fork and handlepost warranty from 5 to 10 years. Register here. Bought one used? Transfer the warranty to you.
Gazelle and Urban Arrow: nothing to activate. Both warranties start the day you buy the bike, so keep your receipt. Urban Arrow asks for the original purchase invoice on any warranty claim. Registering a Gazelle is optional, but it saves your frame number and pulls up your manual. Register a Gazelle.
Get the Bosch eBike Flow app if your bike has the Bosch Smart System. It’s where software updates, riding mode settings and the eBike Lock live. About the Flow app.
Warranty problem? We handle Tern, Gazelle and Urban Arrow warranty claims, even if you bought the bike from another dealer. See our service page.
Tern GSD and HSD
Tern does this better than anyone. Every bike has its own support page with the manual, a quick start guide and an owner briefing video. Start with the briefing: it walks through the bike’s parts, a pre-ride safety check and basic care.
- GSD supportManuals, videos and articles for every GSD build. Pick yours from the list.
- HSD supportThe same for every HSD, Gen 1 through Gen 3.
- GSD tips and tricksTern’s YouTube playlist: loading kids, accessories, parking and more.
- HSD tips and tricksTern’s HSD playlist, including folding and storage.
- Tern how-tosGeneral how-to videos that apply to most Tern bikes.
- How to build the Clubhouse Fort on the GSD Gen 3
- Kiox 300 display settings for Tern bikes
- Atlas Lockstand troubleshooting (GSD Gen 3)
Urban Arrow
Urban Arrow keeps its manuals and how-to answers in its Service Center, sorted by model: Family, FamilyNext, Breeze and Shorty.
- Urban Arrow Service CenterAnswers for each model, accessories, the Connected app and service announcements.
- Product documentationManuals and documents for each bike.
- Tips and tricksBattery care, squeaky brakes, the kickstand, carrying a stroller and more.
- Getting your Family ready for winter
- Cleaning the belt after a ride in the snow
- Urban Arrow on YouTube
Gazelle
Gazelle’s manuals page has a frame number lookup. Type in the number stamped on your frame and it pulls up the manuals and specs for your exact bike.
- Gazelle manuals and frame number lookupThe general manual, Bosch Smart System manuals and quick start guides.
- Gazelle new owner’s guide
Bosch
Every e-bike we sell runs Bosch. If your question is about the display, the battery, the charger or the app, it’s a Bosch question, and these are the official answers.
- Bosch manuals and quick start guidesKiox 300, Purion 200, LED Remote, the Smart System and the battery guide.
- Bosch eBike Flow appUpdates, riding modes and eBike Lock for Smart System bikes. eBike Alarm needs a ConnectModule and a Flow+ subscription.
- Lithium-ion battery safety manual (PDF)
- Bosch eBike Systems on YouTube
Winter care, from our service bench
Bring the battery inside. Store it and charge it at room temperature. If it’s been out in the cold, let it warm up before you plug it in.
Expect less range. Every lithium battery gives up some range in the cold. That’s normal, and it comes back when the weather warms up.
Putting it away for the season? Leave the battery about half full, keep it somewhere cool and dry indoors, and check on it once or twice over the winter.
Rinse off the salt. Road salt is hard on chains, bolts and brakes. After a salty ride, a gentle rinse (never a pressure washer) and a dry rag go a long way. Belts just need water.
Get your tune-up in early. Winter is the easiest time to get on our service schedule, and your bike will be ready the first warm day.
Can’t find it?
Call us and we’ll find the manual, walk you through the setting, or get your bike on the stand.
(401) 423-4400 · Service and repair · 181 Brook St, Providence